Privacy policy

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Lucy Chatterton Videography Effective Date: 25/09/2024

At Lucy Chatterton Videography, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Australian Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage our services.

Collection of Personal Information

We collect personal information that is reasonably necessary to provide you with our wedding videography services. This information may include:

• Name
• Contact details (e.g., email address, phone number)
• Wedding event details (e.g., venue, date)
• Payment information (if applicable)
• Any additional information you voluntarily provide (e.g., special requests or preferences)

We collect this information directly from you via our website’s contact form, email, phone, or during in-person consultations.

Use of Personal Information

The personal information we collect is used to:

• Communicate with you about your enquiry or booking
• Provide quotes for our videography services
• Deliver the wedding videography services you have requested
• Process payments and manage billing
• Send updates about our services (if you have opted into marketing communications)
• Respond to any enquiries, complaints, or feedback

We will not use your personal information for any purpose unrelated to these services unless we have your explicit consent or are required by law to do so.

Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we may disclose your personal information to:

• Service providers involved in the delivery of our services (e.g., payment processors, videography assistants)
• Legal or regulatory bodies, if required by law or to protect our legal rights
• With your consent, if we need to share information for any other purpose

We take reasonable steps to ensure that any third parties we work with also comply with the Australian Privacy Principles (APPs).

Data Security

We take the security of your personal information seriously and implement appropriate physical, electronic, and administrative measures to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Despite our efforts, please note that no data transmission over the internet is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

If you would like us to delete your personal information, you may request this by contacting us using the details provided below.

Cookies and Tracking

Our website may use cookies to enhance your user experience. Cookies are small data files stored on your device that help us track website usage and improve our site’s functionality. You can modify your browser settings to reject cookies if you prefer, though some features of our website may not function properly without them.

Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate or out of date. To do so, please contact us using the information provided below, and we will respond within a reasonable time.

Complaints and Contact Information

If you have any concerns about how we handle your personal information or would like to lodge a complaint, please contact us at:

Lucy Chatterton Videography Email: lucy@lucychattertonvideography.com Phone: 61 467362402 Website: www.lucychattertonvideography.com

We will take your privacy concerns seriously and respond promptly to resolve the issue.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant updates. Your continued use of our services after any changes have been made indicates your acceptance of the new Privacy Policy.